It is the owner’s responsibility to ensure their pet is vaccinated and wormed. We have strict cleaning protocols in place to reduce the risk of spreading disease. We will not be liable for any vet related costs due to illness in unvaccinated pets.

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Late Collection fees: Additional charges may be incurred for the late collection of the pet. The owner must notify the salon team if they are unable to collect on the agreed time. Charges from $15 per 15 mins will be incurred where after hour care is required. In the event the pet is uncollected by close of business and contact cannot be made with the owner or the emergency contact, the local council will be contacted to arrange collection.

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We have the right NOT to service any dog who has potential risk to other dogs and personal. 

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We will not be liable for any vet related costs due to health issues arising from;

• Pre-existing medical conditions

• Matted coats which may result in clipper rash, minor nicks and cuts

• Exposing pre-existing hot spots and sores
   

Please let us know if:

• if the pet has a heart condition or a pre-existing medical condition, illness or injury.

• If the pet is recovering from a recent surgery.

• If the pet is under any form of sedation. If sedation is required, the customer will be referred to a vet clinic.

• Matting:  It is not uncommon to find pre-existing conditions such as hot spots, sores and other skin issues once the matted coat is removed. There is also a chance that your pet’s skin may become irritated from clipping so close due to matting and could be accidentally cut in the process. The procedure takes extreme care and extra time, due to this there will be additional charges depending on the severity of the matting.